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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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Delivery Policy:

  • Timelines: We deliver across Pakistan within 5-7 working days after order confirmation.
  • Verification: Cash on Delivery (COD) orders are verified via WhatsApp or call before processing.
  • Address Changes: Once an order is confirmed, address modifications are not allowed.
  • Remote Areas: Prepayments and self-collection may be required in certain distant areas.
  • Delays: Deliveries may be impacted by natural disasters, strikes, or public holidays.
  • Shipping Fees: Calculated at checkout based on your order details.

Order Confirmation and Payments:

  • Processing Times: Orders placed on weekdays are confirmed within two working days. Weekend or holiday orders are processed the next business day.
  • COD Verification: Up to three confirmation calls are made for COD orders. Orders may be cancelled if calls are not answered.
  • Online Payments: Orders undergo a fraud check. Orders that pass are processed; those that fail are cancelled.
  • Collection: Payment for COD orders is collected at the delivery address.
  • Cancellation Rights: We reserve the right to cancel orders due to stock shortages, pricing discrepancies, technical issues, declined payments, high return rates, non-serviceable areas, or other concerns.

Exchange Policy:

  • Refunds: We do not issue cash refunds.
  • Eligibility for Exchange: Items can be exchanged if they are defective or the wrong size. Report issues via WhatsApp with photos and your order number within 24 hours of receipt.
  • Customer Responsibility: Ensure the correct size is ordered as sizes are explicitly stated on our website.
  • Processing Exchange: Replacement may take 8-10 days depending on item availability.
  • Return Conditions: Items must be returned unused, undamaged, with original tags and packaging, along with the invoice.
  • Color Variance: Exchanges based on slight color differences due to photographic or display settings are not accepted.
  • Sale Items: Items purchased on sale are not eligible for exchange.
  • Exchange Rejection: We reserve the right to deny exchanges that do not meet our policy requirements.

Thanks for contacting us. We'll get back to you as soon as possible.

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