Refund Policy

  • Refunds: We offer cash refunds or refunds in the original form of payment for items returned within 14 days of purchase. Please consult our detailed return policy for instructions on how to proceed with a return and receive a refund.

    Exchanges: We accept exchanges for defective items or incorrect sizes. If you encounter such an issue, please send us photos along with your order number via WhatsApp within 2 Days.

  • Size Verification: All item sizes are clearly listed on our website. It is the responsibility of the customer to verify sizing before making a purchase.
  • Replacement Timeline: Replacement processing may take 8-10 days, subject to item availability.
  • Return Shipping Compensation: Return shipping costs are not covered unless specifically authorized by our representative.
  • Assessment of Returns: Upon receipt, returned products will be evaluated by our team. Exchanges are subject to product availability and compliance with our return conditions.
  • Return Conditions: Returned items must be unused, undamaged, with original tags and packaging intact, and accompanied by the original invoice.
  • Color Variance: Product colors may vary slightly due to differences in photographic lighting and screen settings, and are not eligible grounds for exchange.
  • Sale Items: Items purchased on sale are final and cannot be exchanged.
  • Exchange Rejection: NAMAL ZARA reserves the right to reject any exchange that does not comply with our stated policies.