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Refund Policy

  • Refunds: We offer cash refunds or refunds in the original form of payment for items returned within 14 days of purchase. Please consult our detailed return policy for instructions on how to proceed with a return and receive a refund.

    Exchanges: We accept exchanges for defective items or incorrect sizes. If you encounter such an issue, please send us photos along with your order number via WhatsApp within 2 Days.

  • Size Verification: All item sizes are clearly listed on our website. It is the responsibility of the customer to verify sizing before making a purchase.
  • Replacement Timeline: Replacement processing may take 8-10 days, subject to item availability.
  • Return Shipping Compensation: Return shipping costs are not covered unless specifically authorized by our representative.
  • Assessment of Returns: Upon receipt, returned products will be evaluated by our team. Exchanges are subject to product availability and compliance with our return conditions.
  • Return Conditions: Returned items must be unused, undamaged, with original tags and packaging intact, and accompanied by the original invoice.
  • Color Variance: Product colors may vary slightly due to differences in photographic lighting and screen settings, and are not eligible grounds for exchange.
  • Sale Items: Items purchased on sale are final and cannot be exchanged.
  • Exchange Rejection: NAMAL ZARA reserves the right to reject any exchange that does not comply with our stated policies.
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Delivery Policy:

  • Timelines: We deliver across Pakistan within 5-7 working days after order confirmation.
  • Verification: Cash on Delivery (COD) orders are verified via WhatsApp or call before processing.
  • Address Changes: Once an order is confirmed, address modifications are not allowed.
  • Remote Areas: Prepayments and self-collection may be required in certain distant areas.
  • Delays: Deliveries may be impacted by natural disasters, strikes, or public holidays.
  • Shipping Fees: Calculated at checkout based on your order details.

Order Confirmation and Payments:

  • Processing Times: Orders placed on weekdays are confirmed within two working days. Weekend or holiday orders are processed the next business day.
  • COD Verification: Up to three confirmation calls are made for COD orders. Orders may be cancelled if calls are not answered.
  • Online Payments: Orders undergo a fraud check. Orders that pass are processed; those that fail are cancelled.
  • Collection: Payment for COD orders is collected at the delivery address.
  • Cancellation Rights: We reserve the right to cancel orders due to stock shortages, pricing discrepancies, technical issues, declined payments, high return rates, non-serviceable areas, or other concerns.

Exchange Policy:

  • Refunds: We do not issue cash refunds.
  • Eligibility for Exchange: Items can be exchanged if they are defective or the wrong size. Report issues via WhatsApp with photos and your order number within 24 hours of receipt.
  • Customer Responsibility: Ensure the correct size is ordered as sizes are explicitly stated on our website.
  • Processing Exchange: Replacement may take 8-10 days depending on item availability.
  • Return Conditions: Items must be returned unused, undamaged, with original tags and packaging, along with the invoice.
  • Color Variance: Exchanges based on slight color differences due to photographic or display settings are not accepted.
  • Sale Items: Items purchased on sale are not eligible for exchange.
  • Exchange Rejection: We reserve the right to deny exchanges that do not meet our policy requirements.

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